“We want your software (or training or whatever it is you are selling).” No, it’s not the software or training they want to spend money on. It’s performance and productivity they want to improve. In understanding customer needs in sales, “We want your software” represents the surface need, while enhancing productivity by reducing drop-off rates
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Customer experience accosts all the 5 senses. Actually, that’s what customer experience is. Customer sense experience – how all the customer senses perceive interaction with you. So yes, it matters how you look. And no, the customer should not limit herself to judging the transaction at hand. She can’t; she’s human. Indeed, if you sell,
#Customerexperiencebenefits, #Customerexperiencebestpractice, #Customerexperiencehowtoimprove, #Customerexperiencekeyelements
Dear Business Owner, all leads are created equal, but some are more equal than others. Well, not quite. More accurately, not all leads are equal. Some leads are hot, others cold. Others are suspects, and yet others, prospects. And some leads derive value from their sheer volume, while others, sheer quality. Indeed, not all leads
#leadcultivationstrategy, #nonqualifiedlead, #smartsalespeoplequalify, #typesofleads, #whatdoesaqualifiedleadmean
It’s highly unlikely that the hotel will dismantle its reticulated (piped) gas system to install yours because you said so. In fact, even if it’s not reticulated but just LPG (gas) cylinders in, say, a school, they won’t exchange brands (to yours) on a whim. Even when it’s evident they should, don’t assume the decision
#changeofsuppliersexample, #changeofsuppliersinsupplychain, #howtoensureasmoothsuppliertransition, #typesofchangeofsuppliers
“Sell me this pen.” No. Ask me what I do with pens then sell me that. “I’m looking to buy a car. Which one is good?” This one. No. Ask, me why I want to buy a car, then sell me that. “Sell me this drill.” No. Ask me why I need the drill, then
Jimi Wanjigi is pitching a car to restless Kenyans still asking for a faster horse. His message isn’t about tinkering with the system; it’s about disrupting it. Could he and his Safina Party be to Kenya’s politics what Uber was to taxis—or Airbnb to hotels? An unexpected disruptor slipping through cracks the establishment never thought
#economicliberation, #legacypoliticians, #odiousdebt, #safinafistagenda, #safinapartyndc, #whatnextafterruto
“How does this sound to the people who will use it daily?” should form part of your pitching ammunition. Users can undermine your sale. So, be careful how you pitch to them – especially lay staff. This isn’t so much about dropping your pride and selling to the ‘’irrelevant’ too, but about naivete. When management
“Test your ideas in the field, not in your head.” This is the mantra salespeople—and by extension, potential business owners—must tattoo on their minds. You don’t have a monopoly on ideas. Customers reward the sales person they connect with first, not the one who later laments, “That was my idea, he stole it from me.”
A comfortable salesperson is a dangerous thing—dangerous to the business, to their own growth, and to the team’s overall productivity. Motivating him doesn’t work-scaring him does. Comfort is dangerous to selling. Your ‘pep talks’, contests, trainings, even repeated “Believe in yourself!” quotes, don’t break comfort in sales. If anything, they reinforce the comfort. That salesperson
Facts inform; emotion moves. You know this. So, why are you still leading with facts? Leading with “Our revolutionary fuel has additives,” is fact. All good to know. But not good enough to close. You may say that excitedly, and indeed, being ‘revolutionary’ you are personally moved to sell it, but that’s you. And you