There is no shame in apologizing. If you are a salesperson, or even the President, and you have made a mistake, there is no shame in saying, âI am sorry.â Saying, “I’m sorry” saves sales. And doing it in those words, is not only empathetic, but it also shows ownership and is human. In the
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âIn times of rapid change, experience could be your worst enemy.â With the ongoing Gen Z protests in Kenya, could this be the problem we are facing in our politics? Spoken by industrialist J Paul Getty in the mid-20th Century and typically associated with business, the goings-on in Kenyaâs political landscape would appear to show
Sales Pitch!, takes a detour today in honour of the tragic deaths resulting from the ongoing #rejectfinancebill2024 protests. Letâs us reflect on these posts for the same reason To transform their organizations CEOs and leaders must sell Employees are not hugely motivated by their employerâs reasons for change. Leadership must therefore learn how to win
âAla! Na si ungesama?â (Why didnât you say so?) I thought your distributorship only sold beer. Youâve never said you sell wines and spirits too. Thatâs why we bought from your competitor. We would have really preferred dealing with you as we know you for years. Anyway, now that we know, when the contract expires
What does the hawker that roams the residential area in the evening and the medrep that sells at night have in common? Stay with me to find out; and no, it’s not that they are night runners. For now though, are you selling in bloody waters? Could this be limiting your sales? If you are
#blueoceanstrategymeaning, #effortlessselling, #hawkinginresidentialareas, #redoceanvsblueocean, #ropescoursekenya
Even as we mourn fallen hero mountaineer Joshua Kirui and debate the punitive Financial Bill 2024, letâs try cheer ourselves up as Iâm sure Kirui would have wanted. So, keeping it sales here are seven lessons in selling from sales jokes. The problem with the direct approach A salesman approached a potential client and asked:
âWhy should I buy from you?â This is what potential customers are repeatedly asking themselves when they are listening to your pitch. When customers listen to a sales pitch, they are not just passively absorbing information. They are actively (silently) comparing, questioning, and evaluating. âWhy you and not the competition?â Addressing these two concerns puts
#psychologyofnoncompetitiveperson, #whatdoesyourbusinessdobetterthancompetitors, #whatmakesmestandoutfrommycompetition, #whyyouandnotcompetition
Salespeople should say just enough to close the sale. Equally, to boost the customer experience, those in service should respond to customer queries with just the information sought. This is so, especially when itâs a direct query that could be a potential sale. Such is what an effective response to customer enquiries entails. For instance,
#customerinquirysample, #howbesttorespondtoinquiry, #howtohandlecustomerenquiries, #respondtocustomerenquiriessample, #respondwithspeedtocustomerenquiry
Dear Branch Manager, do you run your branch focused on costs and operations or sales and profit? Perhaps yours is a service centre focused purely on the former and thatâs whatâs required of you. And if thatâs the case, thatâs okay. Just know that, thatâs the exception, not the norm. Still, donât sit too pretty
#branchmanagerskills, #deliveryledmanagement, #effectivebranchmanagement, #salesledmanagement, #settingasalesculture
To avoid high pressure selling, salespeople should take a page from the playbook of doctors when it comes to engaging with customers. Think back to your last visit to a doctor. As a percentage of the duration you took, what would you give for how long he took to prescribe? Better still, split the engagement