Motivation is overrated. So are results. If you hold a counter-opinion, this might explain why you’re unlikely to meet your New Year resolutionsâassuming, of course, youâve set any. Waiting for motivation to strike or obsessing over results is a recipe for self-sabotage. Youâre not just setting yourself up for failure; youâre guaranteeing it. But donât
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2025 will deliver exactly what you believe it will. What do you believe it will for you? Remember as the quote goes, âDonât be too excited about this new year stuff. Only the calendar has changed. The spouse, job and targets remain the same.â And whereas a new year offers the opportunity for new beginnings,
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Customer service is determined by the giver. Customer experience is defined by the receiver. Be clear of this difference if you are a business owner, and choose wisely. We shall use examples from Kenyaâs current governance (popularized as Ukasongo) to illustrate the difference and importance of customer service and customer experience. As MP Ndindi Nyoro
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Party with purpose. Celebrate. This is the fourth activity you should engage in for successful selling in December. Closing, collecting and confirming may define your productivity, but celebration shapes its spirit. This is the month to nurture relationships that will fuel your sales pipeline in the new year. You can do this by appreciating your
A sale is initiated and then deepened. That doesnât make it linear but cyclical. It’s two sides of the same coin (sale?). So quit blaming your colleague. Mind your side of the sale, instead. You are both serving the customer. Sales people initiate the customer relationship. Only they can. Customer service and technical staff deepen
If you are not connecting with the buyer, chances are that sale is going nowhere. Just like, until you connect with the gal you are interested in, that âsaleâ is a non-starter. âCreate rapport with the buyer,â youâve often been told. The problem is, most sellers think of this as a one-off activity to be
Your customer can say, âI do poorly with email. I prefer messages on WhatsApp.â He can afford to say that. You canât. Your customer can say, âI rarely check my mails. I prefer calling.â She can afford to say that. You canât. If you think you can, try telling this to your customer. âI didnât
‘Oti’ was on a roll. He had closed all three sales that morning. Naturally of high energy and speed you can therefore imagine how pumped he was as he engaged the fourth one that afternoon. I, his sales manager, watched as he pitched at what he later described as âspeaking at 160kphâ. His prospect, a
If you are of a certain age, you are familiar with the song, Living Next Door to Alice by Smokie. For the uninitiated, the chorus explains the song: âTwenty-four years just waitin’ for a chance, to tell her how I feel and maybe get a second glance, now I’ve gotta get used to not living
Are you losing sales because of how you treat your employees? This is the Customer Service Week 2024 theme – elevate employee experience for customer experience success. Employee experience is customer experience. For example, If institutions, like employers, civic bodies and the Judiciary were employees, is the Executive iron-fistedly dragging them kicking and screaming into