It is the seller’s job to remove the jagged edges in communication, creating a warmer relationship with the buyer and making the sale easier. Communication is a complicated thing. Even when you correctly hear what the other person said, it may not be what they meant. When a customer asks for a drill, the obvious
Read More
Listen! Did you hear that? No? LISTEN! Do you hear it? If you haven’t paused to these instructions you are in good company-the company that hears, but does not listen. And sales people are notorious for they do not listen to the customer. Besides sales, we also offer other customer/audience facing short courses and when
Active Listening, Generational Listening, HOw do I improve my listening, NLP Representational Systems in Selling, Steve Covey's Empathetic Listening