Archive for Tag: #emotionalintelligenceinsales

How matching your client’s energy levels can make or break a sale

‘Oti’ was on a roll. He had closed all three sales that morning. Naturally of high energy and speed you can therefore imagine how pumped he was as he engaged the fourth one that afternoon. I, his sales manager, watched as he pitched at what he later described as “speaking at 160kph”. His prospect, a

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Here’s how humility and curiosity can drive your sales success

If you don’t get it, it’s OK to say so. If you don’t know, it’s OK to admit it. “Kuuliza si ujinga,” the Kiswahili proverb advises. Directly translated: “Asking is not stupidity”. Admitting you do not know does not imply you’re stupid. To the contrary, it demonstrates humility, and invites teaching. And humility is the

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