Here’s How To Bridge The Gap Between What Customers Say And What They Mean

It is the seller’s job to remove the jagged edges in communication, creating a warmer relationship with the buyer and making the sale easier. Communication is a complicated thing. Even when you correctly hear what the other person said, it may not be what they meant. When a customer asks for a drill, the obvious…

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Speak well, but also bank on listening more to the customer

Listen! Did you hear that? No? LISTEN! Do you hear it? If you haven’t paused to these instructions you are in good company-the company that hears, but does not listen. Besides sales, we also offer other customer/audience facing solutions and when conducting any of these programs, a key component comes through again and again- the…

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