“I don’t compete on the same level as others,” a participant in my sales training session proudly explained. “I ask the client what he wants, I give it to him, and in the process he naturally opens the account, which is what I wanted him to do in the first place.” If you were wondering
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Even die-hard “We will never buy from you” customers or prospective customers (prospects) can be turned.  This is what sales or service recovery plan means, and what Presidential aspirant William Ruto has demonstrated with this year’s election results. I mean, who would have imagined him getting any electoral affection in Mt. Kenya region? Only two