Archive for Tag: #employeemorale

Toxic customers are not just difficult. They are corrosive. Fire them.

Toxic customers come in many forms. This one punctuated every sentence with the f-word —along with its older profane siblings. Customer facing staff at the bank would cower, the moment he walked into the branch. Each of his foreign exchange accounts were funded in the tens of thousands at any one time. This particular time,

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