Relationship management in customer service begins with the realization that you need the customer more than he needs you —especially at the very moment it feels like you have the upper hand. I am not blind to the fact no-one wants to talk much about – that toxic customers exist. And this is not about
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Selling is giving a service. This is why every employee must think like a seller. You want a plumber with some basic understanding of electrical work. We want elastic skills as employers but shun them as employees. Strange. Selling is giving a service and giving a service is selling. It is the perception that selling
#B2B, #CustomerService, #elasticthinking, #employeedevelopment, #everyemployeeisaseller, #salesculture, #salesmindset, #serviceexcellence, #servicemindset
Selling is giving a service. And service is given by any one. The extra sale is merely a by-product of this; so is accelerating your profile to 3D status. Far too many sales are lost by front line (customer facing) staff. Front office sales are lost largely because of a poor attitude and, sometimes, lack
#careerdevelopment, #CustomerService, #frontofficesales, #professionalgrowth, #salesgrowth, #salestips, #servicemindset, #upselling