#customerinsights Archives | Lend Me Your Ears

Posted on September 2, 2026

/ LMYE Writer

Challenge the customer: push back to add real value

If you just accept what the customer says you aren’t adding value. Challenge the customer. Push back. Respectfully. Let’s unpack that. Challenge the customer: being agreeable isn’t the same as being useful “I want a drill.” “Sure, here.” “Jaza...

#b2bsales, #challengethecustomer, #customerinsights, #salescoaching, #salesgrowth, #SalesLeadership, #SalesStrategy, #salestips, #valueaddedselling

Awareness & Education: "The Problem", Sales Strategy & Process

Posted on February 22, 2016

/ 0

/ John Kageche

Bridge the gap: understand what buyers mean, not say

It is the seller’s job to remove the jagged edges in communication, creating a warmer relationship with the buyer and making the sale easier. Custoommunication is a complicated thing. Even when you correctly hear what the other person said,...

#active listening, #b2bsales, #customercommunication, #customerinsights, #salescoaching, #salesgrowth, #salespsychology, #SalesStrategy, #SalesSuccess

Awareness & Education: "The Problem", Customer Psychology, Relationship Building

Archive for Tag: #customerinsights

Challenge the customer: push back to add real value

Bridge the gap: understand what buyers mean, not say