If you are going to thrive in selling, you must be prepared to do other people’s work. “Other people” here includes customers and colleagues —and anyone else whose inaction could stand between you and the sale. Before you object,...
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Dear techie zungumziaga customer, boss. Tell us what you are doing, as you are doing it. When we don’t know what you are doing, our anxiety heightens and we assume the worst. You might as well be a doctor...
Your competitor isn’t always beating you because they have a better product. Often, they have a better sales offering. Sometimes they respond faster. Explain better. Follow up consistently. Make buying easier. Remove friction. Keep their promises. Or they do...
Statistically, your greatest sales funnel leakage happens at initial point of contact the buyer makes with you or your business. Did you know that? And if you are a business owner, is this the case with you? Let”s find...
When you have a customer ‘cornered’, instead of thumping your chest for outing him, give him an out instead. Maintain customer dignity. Even if he’s wrong, he’s still right. I learnt from a security expert that riot police have...
“Getting in early with the customer means being proactive, not reactive; generous, not selfish; relational, not transactional. It also propels your career and usefulness – even if you are not in selling – and gives you an unfair selling...