Archive for Tag: #customercare

Tech customer service: Dear Techie, talk to your customer, boss

Dear techie zungumziaga customer, boss. Tell us what you are doing as you are doing it. When we don’t know what you are doing, our anxiety heightens and we assume the worst. You might as well be a doctor who puts on a mask, goggles, gloves, picks a stethoscope and starts undressing you. “Yikes!” you

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Stay ahead in a rapidly changing world with Lend Me Your Ears. It’s Free! Most sales newsletters offer tips on “What” to do. But, rarely do they provide insight on exactly “How” to do it. Without the “How” newsletters are a waste of time.