If you are seeking to improve cross functional collaboration, towards responsive, innovative approaches to customer experience at your workplace, we can help. Also, if you are seeking Customer Experience Management Training addressing the evolving 21st C customer demands, we can help. Further, if you wish to build a customer-experience led business, we can help. First though, MAGNETIC is not a course in customer service. It is also not intended for disorganized Customer Experience change initiatives .
In addition, MAGNETIC targets, and is a tool for, senior management to help deploy the organization’s strategic drive to being customer-experience led. To be sure, 21st C relevant businesses know that, “Obsessing over customer experience is the only long-term defensible competitive advantage.” (Jeff Bezos, Amazon, CEO). They also realize that, for that to happen, Customer Experience (CX) is a cross functional, not departmental, duty.
In this disruptive 21st C, business “as usual” is an outdated experience. Further, “Businesses fail when they leave their customers or their customers leave them.” The chances of either manifesting are becoming increasingly easier today.
In the volatile, uncertain, complex and ambiguous 21st C, accelerated technologies continue to lower barriers to entry, shrink supplier power and increase bargaining power of customers making them spoilt for choice, and potentially promiscuous. It is against this background that MAGNETIC is set.
How the customer experience management training unfolds
“The farther back you can look, the farther forward you are likely to see.” This wisdom guides the MAGNETIC experience. The 3 month long MAGNETIC takes a Socratic Dialogue and Kaizen approach. Through 12 thought-provoking discussions, and adopting case studies and robust models, MAGNETIC triggers migration to a business culture that understands and continually strives to meet the evolving 21st C customer expectations.
If this is your cup of tea, we can help
What next? Your free consultation
First, in order for us to understand your business and customize MAGNETIC for your industry, we propose a free consultation meeting or a call.
Next, the meeting will be a discussion on your company, the customer experience management training gaps you are currently facing and would like filled; also, what you are looking for in an ideal customer experience management training, and, further, any other information that can help us develop an effective training program for you.
Therefore, please fill in your details in the form below and we will get in touch after receiving your details.
Finally, remember to indicate your mobile number. We guarantee you a prompt response.
Learners will experience the following:
- The mirror and the window. Why businesses struggle migrating to CX
- Innovation vs Disruption and why it matters
- The Goliath mirage
- Why Revolutions should worry you
- Dissecting the DNA of disruptive businesses and why they keep winning
- The cockroach mentality and how if sabotages leadership and CX
- Where did the customer go? In the footsteps of the evolving customer
- Emerging and future industry specific trends trends and analyses
- Contrasting the contenders. Disruptors are not just another competitor
- First Principles. Calibrating for pivoting; interrogating ‘factory settings’
- Mission Impossible: Self-Destruct (If you don’t, another will)
- Bringing it all together
- Road to Damascus: Guided never-ending calibration
What some say
“Kageche has a way of simplifying very complex things. This practical program was well delivered with deceptive simplicity but such powerful precision, that inevitably brought strategic clarity and focus to my leadership team. I encourage any leader seeking the same to undertake MAGNETIC” – Paul Wambua (CEO Stima Sacco)
“First, this thought-provoking program kept our leadership team actively engaged throughout. Also, it is well-thought-out, practical, and relevant. Further, Kageche is a brilliant facilitator and the program has made us critically interrogate our strategy. I would recommend it to anyone seeking to stimulate their leadership’s strategic thinking” – Tony Mbugua, (Group General Manager, Fintech Group)